INTRODUCTION

Thank you for visiting our website. This Privacy Policy explains how we collect, use, store, and protect your personal information. By accessing or using this website and associated application, you agree to the practices described in this Privacy Policy.

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page and will apply from the date of publication onward. We encourage you to review this Privacy Policy regularly to ensure you understand how your information is being used.

Please note that the privacy practices outlined in this Privacy Policy apply solely to this website and its associated application.

INFORMATION WE COLLECT

We collect personally identifiable information such as names, postal addresses, email addresses, telephone numbers, and other relevant details when voluntarily submitted by our customers.

This information is used solely to fulfil your specific request, such as processing an order, responding to an enquiry, or providing requested services. With your consent, we may also use your details to send updates, marketing communications, or add you to our mailing list.

By registering, submitting an enquiry, or placing an order through our website, you consent to the collection and processing of your personal data in accordance with this Privacy Policy.

We do not sell, trade, or share customer details with third parties for marketing purposes.

APP DATA & SYSTEM COMMUNICATION

Our application does not collect, store, or share personal user data.

The app functions solely as an interface that enables users to monitor and control compatible heating equipment. Its purpose is limited to sending operational commands and displaying system status information.

To enable remote access functionality, communication between the app and the heating equipment may pass through a secure server infrastructure. However, no personally identifiable information is collected, stored, processed, or retained on these servers.

Any transmitted data is strictly limited to:

Control commands (for example, temperature adjustments or scheduling changes)

Equipment status information (such as operating mode or performance data)

This data is used exclusively to facilitate the correct operation of the heating system. It is not used for tracking, profiling, analytics unrelated to system performance, or marketing purposes.

COOKIE AND TRACKING TECHNOLOGY

This website may use cookie and tracking technology depending on the features offered. Cookies help improve your browsing experience and enable certain website functionality.

Cookie and tracking technology may collect information such as:

Browser type

Operating system

IP address

Pages visited

Time spent on the site

This information helps us understand how visitors use our website and allows us to improve performance and user experience.

Cookies themselves do not collect personally identifiable information. However, if you have previously provided such information, cookies may be linked to that data to enhance your experience.

Aggregate, non-personally identifiable information may be shared with trusted service providers for analytics and website performance purposes.

You can choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.

DISTRIBUTION OF INFORMATION

We do not share, sell, or distribute your personal information to other companies or organisations except:

Where required by law

To comply with legal obligations

To protect against or prevent fraud

To investigate suspected fraudulent activity

Any disclosure will be made strictly in accordance with applicable laws and regulations.

COMMITMENT TO DATA SECURITY

We are committed to ensuring that your personal information is secure. Appropriate technical and organisational measures are in place to safeguard your data against unauthorised access, alteration, disclosure, or destruction.

Access to personally identifiable information is restricted to authorised employees, agents, and contractors who are required to keep such information confidential and secure.

CONTACT INFORMATION

If you have any questions, concerns, or comments regarding this Privacy Policy or how your information is handled, please contact us:

Email: sales@thinkrenewables.uk

Telephone: 01244 732705